Revynet

*UPDATE*

I just got a call from John,

He profusely apologized for this communication error, swears I got sent off to the wrong person, they do insurance claims, and in the end I have a hour worth of service credit.

I am a little more than moderately satisfied.

Original Post:

Hello,

I regret to inform you that your service has been less than acceptable this morning.

Last night my car was broken into, so naturally I called the dealership off of Eglinton near Laird, the one that I would imagine that is the flagship dealership right behind your corporate offices that is pictured in the previous corporate contact info page from where you are reading this message.

I asked the service representative if you work with the insurance companies, sadly you do not, so understandably I was a little disappointed because who wants to pay out of pocket, I’ve already been paying someone else as is for matters like this and I want this situation as streamlined as possible. So I gave a little disappointed “Oh”, then your service representative hung up the phone on me. As if the stress wasn’t already enough of having my car broken into, and having my GPS stolen. My GPS is a $114 TomTom, at least the thief had good taste.

I haven’t even said what car I have and level of investment I have with your corporation, I could have a Smart car (Like I do) or one of your higher end vehicles that could be worth a nice few hundred thousand.

Once upon a time I was thinking that after my Smart car lease was up I would get myself a Benz, I did have a Ford Five Hundred and I do miss some aspects of that car, but I don’t want Ford anymore and I found myself walking around the showroom looking at other MB cars and saw a few that I liked.

Well that has changed, I expected to be helped along a little here as opposed to a pompous “No, screw off”, at least something along the lines of “hey we want your business” would have been nicer.

Now why would I ever consider Mercedes-Benz again after this?

Update:

Dear XXXXXXXXXX,

Thank you for your email.

We were disappointed to learn of the circumstances that prompted you to
write, and apologize that your experience at our Midtown dealership did not
meet your expectations of Mercedes-Benz or smart Canada.  In order to give
your concerns the best possible attention, we have escalated them to the
dealership Service Manager, Mr. John Ibbetson.  We have asked him to
investigate the matter, and to follow up with you directly to discuss
further.

Thank you for taking the time to write, and for allowing us an opportunity
to review the situation.

Best Regards,

Janice Thompson
Assistant Manager • Customer Relations
smart Canada Division • Mercedes-Benz Canada Inc

I just got an email from my DSL ISP regarding a current Canadian internet plight,

You may not be on DSL, but this effects every tier of the internet in Canada.

The message is as follows:

Dear Customers,

In March 2008 Bell started throttling its Wholesale Customers (TekSavvy among a group of many) without notice.  We attempted to have the CRTC force Bell to stop as it removed our ability to do business and give Market choice.  The throttling was done in the name of congestion, even if Bell, at the same time launched higher speeds (which they did not share with their wholesalers) and also dabbled with launching IPTV, which consumes even more capacity.

The CRTC sided with Bell in November 2008 but launched a Public Hearing to discuss Network Management Practices, clearly showing they made a decision on throttling without having all the details in hand to do so.  As a result we launched a request to reverse their decision from November (The Review & Vary) in May 2009.

The only way we are going to make a difference at this point is to get full public support to stop companies like Bell from bullying the market and the regulators!  The Telecom and Cableco Monopolies control 96% of our marketplace, so if we don’t stand up and voice our concerns, this will become a two party dance where choices and services are going to be completely removed and rates raised to unreasonable levels!

Here are the details on how to submit your comments:

1) Go to:
http://support.crtc.gc.ca/crtcsubmissionmu/forms/Telecom.aspx?lang=e

2) Select “Part VII / PN ” from the drop down list and then click “Next”

3) In box entitled “Subject” line, insert “CRTC File #:
8662-P8-200907727″

4) In the box entitled “Description / Comments / Questions”, insert any comments that you may have on the review and vary application.

5) If you would like to attach a document, select “yes” and follow the instructions for attaching a file.

As indicated in the Title, I believe the deadline is June 22nd, so don’t wait to long

PS – R&V details here: http://www.crtc.gc.ca/recherche-search/?q=8662-P8-200907727&n=e&m=

Regards,

Rocky

Rocky Gaudrault
Chief Executive Officer
TekSavvy Solutions Inc.

Do you know how much of a pain in the ass it is to install an OS on an old Sun Netra X1 (Sparc64 CPU)?

I tried Ubuntu, I tried Debian, I tried your mamma’s undies, but the only OS that worked / made it through the install without hanging or being completely retarded is OpenBSD.

Oh and PHP was fun too!

BUT ALAS!!! FINALLY WORKING!!!

More to come, I already have a Blog entry to write on how to install WordPress on OpenBSD, let alone any other insanity I happen to have going!

Cheers,

Revy.

p.s.: Opensolaris blew chunks as well!